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Dear HBM Valued Client,
Welcome to the
ninth edition of HBM's Technology @ Hand newsletter! The purpose of this
newsletter is to keep you educated, informed and equipped with
the information you need to make better business
decisions. We welcome any comments, questions or tips from our readers, so
please feel free to send us your
feedback!
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HBM NEWS
50 Ways to get Support
from HBM
Well, maybe not 50
ways, but would you believe 5 ways?
1. HBM Support
portal on the web.
HBM has implemented
a web-based support portal on our website. Through
this support portal, you will be able to submit
questions and the support will be provided within 36
hours. A great feature of our portal is that you
will be able to see the status of your support
request and all communication associated with it by
logging into the site at any time. The history of
your support requests and answers will always be
available to you so you can find the answers to
repeat questions by just checking the portal in the
future.
Read more...
We
Have Moved
In February,
we moved to the 6th floor of Bedford
Tower in beautiful, downtown Bedford. Although
our address has changed our phone numbers
remain the same except for Garry and Anna's
cells. You can reach Garry at
902-449-2611 and Anna at 902-449-5611.
Please note
that our new address is as follows:
HBM
Integrated Technology Inc.
600 - 1496
Bedford Highway
Bedford NS
B4A 1E5
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ACCPAC NEWS
ACCPAC
Version 5.3
As you know, ACCPAC
has released version 5.3. If you would
like to receive a 'What's New in ACCPAC 5.3'
document, please email Monette. If you are still
running version 5.1 or lower, Monette can also email
you what's new in 5.3 and 5.2
and on request we will send you What's New in 5.1.
Software
Assurance
What is
it?
Software Assurance
is a maintenance plan offered by ACCPAC to
businesses that want to keep their systems running
on the latest software.
How much does it cost?
Software Assurance
is 18% of the total purchase price of your software
and is due annually by the date of expiration.
What are the benefits from ACCPAC?
Keeping up to date
on your Software Assurance allows you to receive
free software upgrades and service packs as soon as
they are released.
What are the benefits from HBM?
The benefits HBM provides to clients who are
current with software assurance.
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Free Electronic Support -
HBM will provide email and fax support to
qualified staff at no charge.
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Free Upgrade Training -
after the implementation of each new version
of ACCPAC, an HBM consultant will provide
you and your staff with 3 hours of training
on the new features at no charge.
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Free Annual System Review
- on an annual basis, an HBM consultant will
meet with you for 3 hours to review the way
you are using your system and to make any
recommended changes that will improve the
value of your ACCPAC implementation.
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Free Manuals - if you
have purchased our HBM user guides to each
of the ACCPAC modules, you will qualify to
receive the newest version of the manuals at
no charge when we provide them to you on CD.
We will have them printed and bound for $15
each.
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Discount on pre-purchased
support - For $990, you can purchase 12
hours of support (25% discount).
Importance of Backups
Service Packs
Do
you have the latest service packs installed?
To
check, please do the following:
Go
to the Help Menu
Choose
System Information
Find the modules
associated with the SP list below
Under the Version
column in brackets it should say which SP is
installed
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AAS v 5.1 |
AAS v 5.2 |
AAS v 5.3 |
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SM |
SP3 |
SM |
SP4 |
SM |
SP1 |
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GL |
SP1 |
GL |
SP3 |
GL |
SP1 |
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AR |
SP3 |
AR |
SP4 |
CAN PR |
SP1 |
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AP |
SP2 |
AP |
SP4 |
USA
PR |
SP1 |
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IC |
SP3 |
IC |
SP4 |
PJC |
SP1 |
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OE |
SP2 |
OE |
SP5 |
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PO |
SP2 |
PO |
SP4 |
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CAN PR |
SP3 |
PJC |
SP2 |
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USA PR |
SP3 |
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PJC |
SP1 |
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MISCELLANEOUS
Food For Thought
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