It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business.
When combined with Sage ERP, our customers enjoy better business insight, increased efficiencies and productivity, and gain a single, customer-centric view across their entire business.
So whether you’re just starting out or have already grown to several hundred employees, Sage CRM can help accelerate your business success. Sage CRM works with Sage ERP solutions to enable businesses like yours achieve a single customer-centric view across your organization.
Accelerate Your Sales Success
Sage CRM is helping businesses like yours every day to simplify sales processes and make the most of every sales opportunity. With instant access to pipelines, contacts, calendars, and sales reports, your sales people are freed up to focus all their efforts on selling, whether in the office or on the road.
Targeted, Measurable Marketing
The way in which businesses market themselves today is changing. Faced with restricted marketing budgets, limited in-house resources and a rapidly evolving media landscape, marketers now need to focus their efforts on customer insights to effectively segment customers and prospects, and engage them with the right message at the right time.
With Sage CRM you can slice and dice your customer and prospect information to create campaign lists with the highest potential for success, plan your campaigns with precision and track campaign results with ease. Sage CRM also works with key social media applications including LinkedIn, Facebook and Twitter, helping you to reach and engage with your customers and prospects across multiple touch points.
Deliver Exceptional Customer Service
As your business grows you may find that retaining and supporting your customers with a consistent customer experience becomes harder to manage. Sage CRM gives your customer service team increased visibility into customer issues and makes every agent more productive, empowering them to upsell and cross-sell to drive more business.
Sage CRM is used by thousands of businesses every day to deliver exceptional customer service regardless of their size, ensuring a world-class customer experience every time. With case management, a centralized knowledge base and powerful reporting, Sage CRM gives customer service teams access to updated customer information from right across the business. Customer service teams can now have more meaningful conversations with customers, leading to increased customer satisfaction levels and faster call resolution times, helping them to be more productive.
Mobile working is changing the face of business as we know it. By 2016, two-thirds of the workforce will own a smartphone, and 40 per cent of the workforce will be mobile (Gartner). The demand for mobile working is increasing and mobile CRM is now becoming a must-have for many small and medium sized companies.
Sage CRM gives businesses access to critical customer information in real-time, on any device regardless of their location. Your sales and customer service teams can view and update contacts, opportunities, leads and cases when on the road or at customer sites, helping them to become more productive and service your customers more effectively.
Easy Email Marketing
Email marketing is one of the most popular marketing tools for businesses today. With minimal resource requirements, every small or medium sized company can deliver personal, relevant and timely email marketing communications to customers and prospects alike.
Sage E-marketing for Sage CRM gives businesses built-in email marketing within your Sage CRM, allowing you to quickly and easily build campaign lists, design effective email communications and deliver your messages to the right people at the right time. Responses to your email campaigns can be analyzed in real-time, allowing you to continuously make improvements and maximize your ROI.
Companies of all sizes are bringing social media into their business in a manageable and constructive way. Social CRM allows you to start engaging with your customers and prospects in a collaborative manner across key social channels such as LinkedIn, Twitter and Facebook. By incorporating social media into your sales, marketing and customer service activities you can learn more about your customers likes and dislikes. By leveraging the vast amounts of information available on social media channels in a meaningful manner, you can uncover more leads and better interact with your customers and prospects, boosting your overall customer experience.